Point of Sale Solution for a National Wireless Service Provider

SITUATION:   An innovative wireless telecom provider sought to expand their CRM into a Point of Sale solution to support over 200 retail stores in North America .  This wireless provider  required setup of a separate infrastructure to maintain the integrity of applications, as well as a process to merge key changes back in their custom CRM Solution, which supported Call Centers across the United States.  Their primary goals were to enhance their internal application to perform key functions including cash handling, enhanced security, integrated activations, interactive rate plans and features as well as the elimination of numerous separate applications used to support their wireless customers.  In addition, they sought to significantly decrease the six weeks of training required for retail store representatives.

OUR EXPERTISE: 

    Functional expertise in Project Management for large applications, Customer Relationship and Retail Systems Management.

    Application Development experience in large scale systems in Cold Fusion with numerous integration points, Custom Development of Customer Management and Point of Sales Solutions.

    End-to-End Management of Software Development Lifecycle including Business Analysis, Systems Analysis, Development, Quality Control, Training and roll out of customer built applications.

    Ability to work closely with business partners to ensure a seamless adaptation of new technologies. 

SOLUTION:  Alliance had overall responsibility for the planning and execution of the project.  Alliance consultant led of team of 20+ internal and external resources to analyze, develop, test and implement the Point of Sale solution.  This included management of hundreds of system requirements, expansion of system and network infrastructure, defect management, providing system training to technical teams, managing a $2Million budget and providing regular budget and progress reports to SR Management.

RESULTS:  In only six months the client was able roll out a trial Point of Sale system to ten key stores across the Nation.  After three months of trial, additional modifications and training, the roll out began to the remaining stores.  All stores began leveraging the POS solution within twelve months and training time has decreased from six weeks to one week for new retail representatives.  This project also helped bridge the gap between the business and IT departments by delivering a quality system on time and within the original budget. 

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Please contact us to discuss your goals and let us demonstrate the value of our industry experience.  Call 847-782-1500.